FAQ

Creating an account is simple. Click Sign Up, enter your email, create a secure password, and provide basic details like name and date of birth. You’ll receive Gold Coins (GC) automatically on registration and can claim the welcome Sweeps Coins (SC) as instructed. Make sure your information matches government ID documents you may need later for verification. Accounts are restricted to players 18+ residing in permitted U.S. states; residents of AL, CT, FL, GA, ID, KY, MI, MN, NV, SC, and WA cannot participate. If you run into validation flags, follow the prompts or contact support for help.

AcornFun offers a range of ongoing and rotating promotions: a no-purchase Welcome Offer (77,777 GC + 0.3 SC automatically and claimable SC), first purchase packages (e.g., 200,000 GC + 20 SC on qualifying purchase), daily mystery boxes, referral rewards, and mail-in SC requests. Most SC bonuses require a 1x playthrough before redemption. Redemptions must meet the 100 SC minimum, and cashout caps apply (see redemption limits below). Promotions can change, so claim time-sensitive offers quickly — view current listings on our Promotions page for full details and activation steps.

No-deposit codes are rarely required. The primary no-purchase Welcome Offer credits GC automatically and provides SC that may need manual claim via your promotions tab. Mail-in SC requests let you obtain SC without purchase by following the instructions on the official Sweeps Rules page. When a code is used, instructions appear in your account promotions area. Always check bonus terms for activation, playthrough, country restrictions, and expiration.

AcornFun operates as a sweepstakes platform: Gold Coins (GC) are for entertainment-only play, while Sweeps Coins (SC) are redeemable for cash. Purchases buy GC bundles and often include bonus SC. You don’t have to buy anything to receive SC through welcome offers, mail-in requests, or certain promotions. To redeem SC for cash, you must reach a minimum of 100 SC in your account. Redemptions under $100 are not processed; maximum cashouts can be limited to $5,000 per Sweepstakes Entry Period in certain jurisdictions (e.g., New York). Withdrawals require completed verification and may be subject to tax reporting for prizes over $600. Processing times vary by method but expect verification and review before funds are released.

Bonus Sweeps Coins carry a 1x playthrough requirement: you must wager the SC value once on eligible games before cashout is permitted. All casino-style games on the platform count 100% toward this 1x requirement. Gold Coins are for gameplay only and do not convert directly into cash. After you meet the wagering requirement for bonus SC, any resulting SC or USD-equivalent balance becomes eligible for redemption subject to the 100 SC minimum and overall cashout limits.

Yes. AcornFun runs smoothly on modern smartphones and tablets through a responsive website and browser play—no app download is required for most devices. Games from our partners are optimized for touch screens, and account functions (deposits, promotions, support, and redemptions) are accessible from mobile. If you experience layout issues, clear your browser cache or try a different browser; persistent problems should be reported to support with device and OS details.

You’ll find a wide library of slots, table-style games, and fish shooters from respected studios including Betsoft, BGaming (Softswiss), Booming Games, Evoplay, Pragmatic Play, and RubyPlay. There are no live dealer games on the platform; instead, we focus on high-quality virtual casino experiences. All games contribute fully to SC playthroughs where applicable, letting you use bonus SC effectively across the catalog.

AcornFun operates under a sweepstakes model and adheres to applicable U.S. sweepstakes laws and platform terms. The site runs promotions that allow no-purchase entry routes and complies with state-level restrictions by excluding certain states from participation. For full legal and regulatory details, review the Terms & Conditions and Sweeps Rules located on the site; these pages explain eligibility, prize reporting, and redemption rules.

To redeem SC for cash, standard verification is required: government-issued photo ID (driver’s license or passport), proof of address (utility bill or bank statement dated within the last 90 days), and any additional documents requested to confirm identity or payment sources. Upload scans or clear photos via your account verification area. Complete verification promptly to avoid delays in withdrawals; if documents are unclear, support will request re-submission.

First, refresh the page and clear your browser cache. If a game freezes, close and reopen it; avoid rapid repeated betting while troubleshooting. For persistent problems, capture screenshots, note the game name, provider, time, and any error messages, then contact support so our team can investigate. If you lose SC due to a confirmed technical failure, we’ll review logs and restore balances when appropriate.

We provide tools to manage play: deposit limits, voluntary account cooling-off, session reminders, and self-exclusion options. If you feel play is becoming problematic, use the account settings to set limits or contact support to arrange restrictions. Help resources and links to professional support services are available in the Responsible Gaming section. Responsible play protects your fun and your finances.

Security is a priority: we use encryption and industry-standard safeguards to protect your data and transactions. Protect your password, enable device-level security, and report suspicious account activity immediately. Customer support is available via live chat, email at support@acornfuncasino.com, and phone at +1-888-589-1849 for urgent issues. For account questions about bonuses, verification, or redemptions, use Live Chat for the fastest response. If you need details on available promotions or current offers, visit our Promotions page.